Refund policy

RETURN & REFUND POLICY

Last Updated: May 12, 2026

Thank you for shopping with Solune. By placing an order through our website, you agree to the terms outlined in this Return & Refund Policy.

Due to the nature of our products and fulfillment process, all sales are considered final unless otherwise required by law, or the item is defective.

We do not guarantee cancellations, returns, exchanges, or refunds once an order has been placed.

However, certain issues may qualify for review at our sole discretion.

Order Cancellations

Orders may only be canceled within 12 hours of purchase.

After this period:

  • Orders may already be processing or fulfilled
  • Cancellation requests are not guaranteed
  • We reserve the right to deny cancellation requests for any reason

Approved cancellations may be subject to payment processing or restocking fees.

30 - Day returns

We only accept returns under the following conditions:

  • The wrong item was received
  • The item arrived severely damaged
  • The item is defective upon arrival

To qualify:

  • You must contact us within 48 hours of delivery
  • Proof must be provided, including photos/videos of the item and packaging
  • The item must remain unused and in original condition

We reserve the right to deny any return request that does not meet these requirements.

Non - Returnable Items

The following items are non-returnable and non-refundable:

  • Sale or clearance items
  • Personalized/custom products
  • Opened or used items
  • Items damaged through customer misuse
  • Gift cards
  • Digital products
  • Perishable or consumable items (if applicable)

Refund Eligibility

Refunds are issued solely at our discretion.

Refunds will not be issued for:

  • Buyer’s remorse
  • Incorrect address entry
  • Failure to read product descriptions
  • Shipping delays outside our control
  • Customs delays or import fees
  • Packages marked as delivered
  • Minor variations in color, size, or appearance
  • Expectations based on marketing imagery or user assumptions

Approved refunds may be:

  • Partial refunds
  • Store credit
  • Product replacement
  • Original payment refund

depending on the situation.

Damaged Or Incorrect Items

If your order arrives damaged or incorrect, you must email us within 48 hours of delivery.

Include:

  • Order number
  • Full name
  • Clear photos/videos of the issue
  • Photos of packaging and shipping label

Failure to provide sufficient evidence may result in denial of the claim.

Payment Disputes

By purchasing from our store, you agree to contact us first before initiating any chargeback or payment dispute.

Fraudulent or abusive chargebacks may result in:

  • Permanent refusal of service
  • Submission of delivery confirmation and customer records to the payment processor
  • Collection actions where permitted by law

Tracking confirmation and proof of shipment may be used as evidence against disputes.

Returned Packages

If a package is returned due to:

  • Incorrect address
  • Failure to claim package
  • Refused delivery
  • Customs non-payment

we are not obligated to issue a refund.

Reshipment may require additional shipping fees.

Processing Time for Approved Refunds

If approved, refunds may take:

  • 5–15 business days to process
  • Additional time depending on your bank or payment provider

Original shipping costs are non-refundable unless required by law.

Limitation of Liability

Our maximum liability for any claim relating to a purchase shall not exceed the amount paid for the product purchased.

We are not liable for:

  •  Indirect damages
  • Consequential damages
  • Lost profits
  • Emotional distress
  • Delayed shipments
  • Carrier-related issues